Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. My Extensionz will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in straight, wavy and curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed.
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
< If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card. Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
From time to time, My Extensionz, at its sole discretion, may exchange products or portions of a product under the following conditions: Requests must be made within 3 business days of receiving the product(s).
Any exchange request after 3 business days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees. You must send the product back to us with a tracking number in order to process the exchange.
In order to process an exchange unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal value.
Orders cannot be canceled once processed.
My Extensionz LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
My Extensionz LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. My Extensionz International will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, My Extensionz is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, My Extensionz is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.