Bookings

We give top priority to customers with advanced bookings and strongly recommend appointments to be scheduled at least 24hours prior to appointment time. Please note that we allot a 15 minutes grace period. Bookings automatically deactivate in our system to create slots for other customers.

Rescheduling and Cancellation

We require a 24hour reschedule/cancellation notice for all appointments.
Any appointments cancelled less than 24 hours will require a 25% deposit which will be applied towards your next booking.

Change of Service

Please note that if a service is booked and you decide to change the type of service or add to your requests, this will incur more time spent with us in the salon.

Hair Service
Please notify our booking team if you’ll be taking down/detangling your hair as we have separate charges for this service.

Payment
We are a cashless salon and ONLY accept the following modes of payment : Mobile transfers and card transactions (Foreign/Local)

Refund
There will be no refunds or exchanges for bundles purchased, Smith Hair Care Products, Smith Skin Studio products and any services rendered at MyExtensionz.

Customer Service
All complaints should be reported to our customer service representatives in the salon within 24 – 48 hours. You can also contact us at 08145491180 or customercare@myextensionz.coM. Please note that any complaints made after 48hours will be nullified.

Extra Guest
Please be advised that extra guests (Nanny,Children,Friends) cannot be accommodated when the salon is full. This is due to limited seatings of expected or walk in clients. We apologize for this in advance.

Employee
Please note that sending our staff on any errand outside of MyExtensionz is completely off limit. Also, we will not accept any form of bullying, included but not limited to: verbal abuse,emotional and physical abuse, and intimidation in any sort of way.